Couldn’t find what you’re looking for?
Send os en besked på hello@cottonedshop.com.
Hvor er Cottoned baseret?
Sofia, Bulgarien
Er alle varer håndlavede?
Ja, alle varer er håndlavede og fremstilles på bestilling.
Laver du specialfremstillede produkter i alle former og størrelser?
Ja, vi kan skabe alle størrelser og former!
How do you ship orders?
Alle ordrer vil blive sendt via det bulgarske postvæsen (medmindre andet ønskes) i samarbejde med de nationale postvæsener i dit land. Vi bruger anbefalet post, og pakker kræver en underskrift ved levering.
All countries are shipped on DDP (delivery duty paid) basis, so taxes and duties are included in the final price and you will receive the package at your door, you will not need to clear it from customs.
What is the shipping time?
LEVERINGSTIDER ER IKKE GARANTERET. Hvis du har brug for dine varer inden en bestemt dato, skal vi tilbyde et ekstra beløb for tjenester som UPS, DHL, FedEx osv. Vær tålmodig, forsinkelser er mulige, men National Posts er meget pålidelige, og vi har aldrig haft en mistet pakke ud af de tusindvis, vi har sendt.
Standard delivery time for international packages is 2-4 weeks, depending on your location. Priority shipping is available at an additional cost.
Some approximate delivery times:
- USA's fastland (transportør er USPS) - 3 uger
- USA (Hawaii) - 4-5 uger
- Canada (Canada post) - 3 uger
- Australien (australsk post) - 3 uger
- Den Europæiske Union - 2 uger
Dårlige vejrforhold (især om vinteren) og nationale helligdage kan føre til forsinkelser.
Tracking your package
You can track your any package at www.track-trace.com
I løbet af de første par dage til en uge vil du se en af følgende opdateringer på sporingen - "Forbereder ordre til forsendelse", "Behandlet gennem facilitet", "Læg varen i posen", "Modtag varen på ombytningskontoret".
All of these updates mean that your package has LEFT Bulgaria on the shown date.
The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)
You may contact us if your package has not entered your country in 25-30 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.
Lost packages are extremely rare.
Returns and Exchanges
– If you are not completely satisfied with your purchase or wish to return an item, please, contact us. All returns must be pre-approved by Cottoned. Custom and used items are not returnable.
– If your item arrived as described and without manufacturing defects or mistakes (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), you may request a return for a non-custom item within the first 2 weeks after delivery. Items must be shipped back within 30 days of delivery. Refunds exclude platform and payment fees, and thus can be up to 82% of the order value.
– If your item arrives with a manufacturing defect or mistake (listed above) we will make and send a new item or issue a full refund for that item.
Kan jeg bestille som gave?
Ja, det kan du, men send os venligst en besked, før du køber.
Can I return a product?
If your item is approved for return, please declare the value at under $15 otherwise customs taxes apply even though this is not a purchase but a return. If import fees are charged, they will be deducted from your refund amount. Returned items must be in their initial condition.
European returns
European customers can use courier company DPD to return packages, including mattresses, at a very low price, usually around 30-40 euro. Request pick up from your door, details at www.dpd.com
