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Where is Cottoned based?
Sofia, Bulgaria
Er alle produktene håndlagde?
Ja, alle varene er håndlagde og laget på bestilling.
Lager du spesialtilpassede produkter i alle former og størrelser?
Ja, vi kan lage alle størrelser og former!
How do you ship orders?
Alle bestillinger sendes via det bulgarske postvesenet (med mindre du ber om noe annet) i samarbeid med det nasjonale postvesenet i ditt land. Vi bruker rekommandert post, og pakkene krever signatur ved levering.
Alle land sendes på DDP-basis (delivery duty paid), så skatter og avgifter er inkludert i den endelige prisen, og du vil motta pakken på døren din, du trenger ikke å klarere den fra tollen.
Hva er leveringstiden?
SHIPPING TIMES ARE NOT GUARANTEED. If you need your items before a certain date, we will need to quote an additional amount for services like UPS, DHL, FedEx, etc. Please be patient, delays are possible, but National Posts are very reliable and we’ve never had a lost package out of the thousands we’ve sent.
Standard delivery time for international packages is 2-4 weeks, depending on your location. Priority shipping is available at an additional cost.
Some approximate delivery times:
– USA mainland (carrier is USPS) – 3 weeks
– USA (Hawaii) – 4-5 weeks
– Canada (Canada post) – 3 weeks
– Australia (Australian post) – 3 weeks
– European Union – 2 weeks
Dårlige værforhold (spesielt om vinteren) og nasjonale helligdager kan føre til forsinkelser.
Tracking your package
You can track your any package at www.track-trace.com
In the first few days to a week, you will see one of the following updates on the tracking – “Preparing order for shipment”, “Processed Through Facility”, “Insert item into bag”, “Receive item at office of exchange”.
All of these updates mean that your package has LEFT Bulgaria on the shown date.
The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)
You may contact us if your package has not entered your country in 25-30 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.
Lost packages are extremely rare.
Returer og bytter
– If you are not completely satisfied with your purchase or wish to return an item, please, contact us. All returns must be pre-approved by Cottoned. Custom and used items are not returnable.
– If your item arrived as described and without manufacturing defects or mistakes (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), you may request a return for a non-custom item within the first 2 weeks after delivery. Items must be shipped back within 30 days of delivery. Refunds exclude platform and payment fees, and thus can be up to 82% of the order value.
– If your item arrives with a manufacturing defect or mistake (listed above) we will make and send a new item or issue a full refund for that item.
Can I order as a gift?
Yes, you can but please send us a message before purchasing.
Can I return a product?
If your item is approved for return, please declare the value at under $15 otherwise customs taxes apply even though this is not a purchase but a return. If import fees are charged, they will be deducted from your refund amount. Returned items must be in their initial condition.
Europeisk avkastning
Europeiske kunder kan bruke budfirmaet DPD til å returnere pakker, inkludert madrasser, til en svært lav pris, vanligvis rundt 30-40 euro. Be om å bli hentet på døren, mer informasjon på www.dpd.com