Políticas

Smaller items take us 4-6 business days to create and larger items 7-10 business days.

Depending on the current workload, make time could vary by a few days.

We can prioritize your order for completion within 3 business days.

Please contact us and we will send you a link to place your rush order.

Rush fee: 25% of the product price.

We accept payments via bank cards.

We ship globally and offer Free Worldwide Shipping on all orders, to your door. Paid shipping options are also available, see below.

Todos los países se envían en base DDP (entrega derechos pagados), por lo que los impuestos y aranceles están incluidos en el precio final y usted recibirá el paquete en la puerta de su casa, no tendrá que despacharlo de aduana.

For UAE: packages from foreign origin must be picked up in person from the central post office.

We can also deliver to PO boxes, but please make sure your PO box can accept packages of this size, otherwise, your package may be returned.

We strongly advise you to follow your online tracking information for detailed updates, so you will know when your package arrives at your post office.

All items are packaged in recyclable plastic, that protects from dirt, water, and punctures.

Please inspect your package upon arrival and do not accept it if damaged. This way the package will be returned to us and we will make and send you a new one. If you accept a package that is damaged, we won’t be able to compensate you.

Price: Free to any part of the world

Carrier:
Bulgarian Post in cooperation with the national posts in your country, i.e. USPS in the USA, Canada Post, Parcel Force in the UK, Australia Post, etc. – all of them are 100% reliable with no lost packages out of the thousands we have sent so far using them.

Terms of delivery:
Registered mail, a signature is required upon delivery. If you are not home at the time of delivery, the package will be treated per your national post’s policies. In most cases, such as USA, Canada, Australia, UK, you will be left a note to pick up your package from your local post office or call them to re-schedule delivery in a suitable time.

Transit times (approximate, not guaranteed):

• USA mainland – 3 weeks
• USA (Hawaii, AK) – 4 weeks
• Canada – 3 weeks
• Australia – 3 weeks
• Asia – 3 weeks
• South America – 3-4 weeks
• European Union – 2 weeks

Price: Please use the designated Express Delivery Upgrade listing in our shop or Send us a message for an estimation of the shipping cost.

Carrier: DHL

Terms of delivery:
Phone number is required to ship. Packages are delivered to your door and a signature is required to accept them.

Transit times (guaranteed):

• Worldwide – 3 Business days

We will send you a tracking number as soon as we dispatch your order. Please keep an eye on the tracking link using www.track-trace.com or at your national post’s website:

USA: www.usps.com
Canada: www.canadapost.ca
Australia: https://auspost.com.au/
UK: www.parcelforce.com

Status updates for Free and Priority shipping are only available once the package enters customs in your country.

All orders can be tracked aquí.

National postal service is very reliable in all parts of the world and lost packages are extremely rare, in our experience of sending thousands of packages to over 40 countries, including USA, Canada, Australia, UK, EU.
If a package is lost, we will send a replacement for free.
You may contact us if your package has not entered your country in more than 1 month. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.

If you’d like to cancel your order or part of it, please contact us. We will be able to cancel the items we haven’t already started creating.

• If you are not completely satisfied with your purchase or wish to return an item, please, contact us. All returns must be pre-approved by Cottoned. Custom and used items are not returnable.
• If your item arrived as described and without manufacturing defects or mistakes (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), you may request a return for a non-custom item within the first 2 weeks after delivery. Items must be shipped back within 30 days of delivery. Refunds exclude platform and payment fees, and thus can be up to 82% of the order value.
• If your item arrives with a manufacturing defect or mistake (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), we will make and send a new item or issue a full refund for the affected item.
• Si el artículo no se entrega debido a que la dirección está incompleta, es ilegible o incorrecta, el destinatario no se encuentra en la dirección (desconocido, trasladado o fallecido) o el correo no ha sido reclamado o ha sido rechazado, el artículo se puede volver a enviar a su cargo, emitiendo una factura por los gastos de envío de la devolución. Si no desea que le volvamos a enviar un artículo no personalizado, podemos emitir un reembolso parcial, excluyendo los gastos de plataforma y de pago y los gastos de envío de la devolución, por lo que el reembolso puede ser de hasta 82% del valor del artículo. Los artículos personalizados no son reembolsables y sólo pueden ser reenviados.
• If your item is approved for return, please declare the value at under $15 otherwise customs taxes apply even though this is not a purchase but a return. If import fees are charged, they will be deducted from your refund amount. Returned items must be in their initial condition. Refunds are issued after we receive the items back and inspect them.
• Rendimientos europeos
  Los clientes europeos pueden utilizar la empresa de mensajería DPD para devolver paquetes, incluidos colchones, a un precio muy bajo, que suele rondar los 30-40 euros. Solicite la recogida en la puerta de su casa, detalles en www.dpd.com
• All refunds will be issued to the same card used to make the payment. Transfer can take up to 3 working days after issue of refund.