{"id":65,"date":"2016-04-12T06:53:45","date_gmt":"2016-04-12T06:53:45","guid":{"rendered":"http:\/\/import.getbowtied.com\/merchandiser-v1.1\/?page_id=65"},"modified":"2023-12-12T12:45:16","modified_gmt":"2023-12-12T10:45:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cottonedshop.com\/nb\/faqs\/","title":{"rendered":"Vanlige sp\u00f8rsm\u00e5l"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Fant du ikke det du leter etter?<\/h4>\n<p>Message us at <a href=\"mailto:hello@cottonedshop.com\">hello@cottonedshop.com<\/a>.<\/p>\n<h4>Where is Cottoned based?<\/h4>\n<p>Sofia, Bulgaria<\/p>\n<h4>Er alle produktene h\u00e5ndlagde?<\/h4>\n<p>Ja, alle varene er h\u00e5ndlagde og laget p\u00e5 bestilling.<\/p>\n<h4>Lager du spesialtilpassede produkter i alle former og st\u00f8rrelser?<\/h4>\n<p>Ja, vi kan lage alle st\u00f8rrelser og former!<\/p>\n<h4>How do you ship orders?<\/h4>\n<p>Alle bestillinger sendes via det bulgarske postvesenet (med mindre du ber om noe annet) i samarbeid med det nasjonale postvesenet i ditt land. Vi bruker rekommandert post, og pakkene krever signatur ved levering.<\/p>\n<p>Alle land sendes p\u00e5 DDP-basis (delivery duty paid), s\u00e5 skatter og avgifter er inkludert i den endelige prisen, og du vil motta pakken p\u00e5 d\u00f8ren din, du trenger ikke \u00e5 klarere den fra tollen.<\/p>\n<h4>Hva er leveringstiden?<\/h4>\n<p>LEVERINGSTIDER ER IKKE GARANTERT. Hvis du trenger varene dine f\u00f8r en bestemt dato, m\u00e5 vi beregne et tillegg for tjenester som UPS, DHL, FedEx osv. V\u00e6r t\u00e5lmodig, det kan oppst\u00e5 forsinkelser, men National Posts er sv\u00e6rt p\u00e5litelige, og vi har aldri mistet en eneste av de tusenvis av pakker vi har sendt.<\/p>\n<p>Standard delivery time for international packages is 2-4 weeks, depending on your location. Priority shipping is available at an additional cost.<br \/>\nSome approximate delivery times:<br \/>\n- Fastlandet i USA (transport\u00f8r er USPS) - 3 uker<br \/>\n- USA (Hawaii) - 4-5 uker<br \/>\n- Canada (Canada post) - 3 uker<br \/>\n- Australia (australsk post) - 3 uker<br \/>\n- Den europeiske union - 2 uker<br \/>\nD\u00e5rlige v\u00e6rforhold (spesielt om vinteren) og nasjonale helligdager kan f\u00f8re til forsinkelser.<\/p>\n<h4>Tracking your package<\/h4>\n<p>You can track your any package at www.track-trace.com<\/p>\n<p>I l\u00f8pet av de f\u00f8rste dagene til en uke vil du se en av f\u00f8lgende oppdateringer p\u00e5 sporingen - \"Forbereder ordre for forsendelse\", \"Behandlet gjennom anlegget\", \"Legg varen i posen\", \"Motta varen p\u00e5 utvekslingskontoret\".<\/p>\n<p>All of these updates mean that your package has LEFT Bulgaria on the shown date.<\/p>\n<p>The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)<\/p>\n<p>You may contact us if your package has not entered your country in 25-30 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n<p>Lost packages are extremely rare.<\/p>\n<h4>Returer og bytter<\/h4>\n<p>- Hvis du ikke er helt forn\u00f8yd med kj\u00f8pet ditt eller \u00f8nsker \u00e5 returnere en vare, vennligst kontakt oss. Alle returer m\u00e5 forh\u00e5ndsgodkjennes av Cottoned. Tilpassede og brukte varer kan ikke returneres.<\/p>\n<p>- Hvis varen din ankom som beskrevet og uten produksjonsfeil eller feil (annet stoff ble brukt, feil design ble implementert, mer enn 5% avvik i lengde eller bredde), kan du be om retur for en ikke-kundetilpasset vare innen de f\u00f8rste 2 ukene etter levering. Varer m\u00e5 sendes tilbake innen 30 dager etter levering. Refusjoner ekskluderer plattform- og betalingsgebyrer, og kan dermed v\u00e6re opptil 82% av bestillingsverdien.<\/p>\n<p>- Hvis varen din ankommer med en produksjonsfeil eller feil (oppf\u00f8rt ovenfor), vil vi lage og sende en ny vare eller utstede full refusjon for den varen.<\/p>\n<h4>Can I order as a gift?<\/h4>\n<p>Yes, you can but please send us a message before purchasing.<\/p>\n<h4>Can I return a product?<\/h4>\n<p>If your item is approved for return, please declare the value at under $15 otherwise customs taxes apply even though this is not a purchase but a return. If import fees are charged, they will be deducted from your refund amount. Returned items must be in their initial condition.<\/p>\n<p>Europeisk avkastning<br \/>\nEuropeiske kunder kan bruke budfirmaet DPD til \u00e5 returnere pakker, inkludert madrasser, til en sv\u00e6rt lav pris, vanligvis rundt 30-40 euro. Be om \u00e5 bli hentet p\u00e5 d\u00f8ren, mer informasjon p\u00e5 www.dpd.com<\/p>\n<p>&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"klaviyo-form-TCbWMS\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Couldn't find what you're looking for? Message us at hello@cottonedshop.com. Where is Cottoned based? Sofia, Bulgaria Are all items handmade? Yes, all items are handmade and made-to-order. Do you make custom products in all shapes and sizes? Yes, we can create any size and shape! How do you ship orders? 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