{"id":65,"date":"2016-04-12T06:53:45","date_gmt":"2016-04-12T06:53:45","guid":{"rendered":"http:\/\/import.getbowtied.com\/merchandiser-v1.1\/?page_id=65"},"modified":"2023-12-12T12:45:16","modified_gmt":"2023-12-12T10:45:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cottonedshop.com\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\t
\n\t\t
\n\t\t\t

Couldn’t find what you’re looking for?<\/h4>\n

Envoyez-nous un message \u00e0 hello@cottonedshop.com<\/a>.<\/p>\n

O\u00f9 est bas\u00e9 Cottoned ?<\/h4>\n

Sofia, Bulgarie<\/p>\n

Tous les articles sont-ils faits \u00e0 la main ?<\/h4>\n

Oui, tous les articles sont faits \u00e0 la main et fabriqu\u00e9s sur commande.<\/p>\n

Vous fabriquez des produits sur mesure de toutes formes et tailles ?<\/h4>\n

Oui, nous pouvons cr\u00e9er n'importe quelle taille et n'importe quelle forme !<\/p>\n

How do you ship orders?<\/h4>\n

Toutes les commandes sont exp\u00e9di\u00e9es par le service postal bulgare (sauf demande contraire) en coop\u00e9ration avec les postes nationales de votre pays. Nous utilisons des envois recommand\u00e9s et les colis doivent \u00eatre sign\u00e9s \u00e0 la livraison.<\/p>\n

All countries are shipped on DDP (delivery duty paid) basis, so taxes and duties are included in the final price and you will receive the package at your door, you will not need to clear it from customs.<\/p>\n

What is the shipping time?<\/h4>\n

LES D\u00c9LAIS D'EXP\u00c9DITION NE SONT PAS GARANTIS. Si vous avez besoin de vos articles avant une certaine date, nous devrons calculer un montant suppl\u00e9mentaire pour des services tels que UPS, DHL, FedEx, etc. Soyez patient, des retards sont possibles, mais les postes nationales sont tr\u00e8s fiables et nous n'avons jamais eu de colis perdu sur les milliers que nous avons envoy\u00e9s.<\/p>\n

Standard delivery time for international packages is 2-4 weeks, depending on your location. Priority shipping is available at an additional cost.
\nSome approximate delivery times:
\n- Continent am\u00e9ricain (le transporteur est USPS) - 3 semaines
\n- \u00c9tats-Unis (Hawa\u00ef) - 4-5 semaines
\n- Canada (Canada post) - 3 semaines
\n- Australie (poste australienne) - 3 semaines
\n- Union europ\u00e9enne - 2 semaines
\nLes mauvaises conditions m\u00e9t\u00e9orologiques (surtout en hiver) et les jours f\u00e9ri\u00e9s peuvent entra\u00eener des retards.<\/p>\n

Tracking your package<\/h4>\n

You can track your any package at www.track-trace.com<\/p>\n

Au cours des premiers jours ou de la premi\u00e8re semaine, vous verrez l'une des mises \u00e0 jour suivantes sur le suivi : \"Pr\u00e9paration de la commande pour l'exp\u00e9dition\", \"Traitement par l'\u00e9tablissement\", \"Ins\u00e9rer l'article dans le sac\", \"R\u00e9ception de l'article au bureau d'\u00e9change\".<\/p>\n

All of these updates mean that your package has LEFT Bulgaria on the shown date.<\/p>\n

The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)<\/p>\n

You may contact us if your package has not entered your country in 25-30 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n

Lost packages are extremely rare.<\/p>\n

Returns and Exchanges<\/h4>\n

– If you are not completely satisfied with your purchase or wish to return an item, please, contact us. All returns must be pre-approved by Cottoned. Custom and used items are not returnable.<\/p>\n

– If your item arrived as described and without manufacturing defects or mistakes (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), you may request a return for a non-custom item within the first 2 weeks after delivery. Items must be shipped back within 30 days of delivery. Refunds exclude platform and payment fees, and thus can be up to 82% of the order value.<\/p>\n

– If your item arrives with a manufacturing defect or mistake (listed above) we will make and send a new item or issue a full refund for that item.<\/p>\n

Puis-je faire un cadeau ?<\/h4>\n

Oui, vous pouvez le faire, mais envoyez-nous un message avant d'acheter.<\/p>\n

Can I return a product?<\/h4>\n

If your item is approved for return, please declare the value at under $15 otherwise customs taxes apply even though this is not a purchase but a return. If import fees are charged, they will be deducted from your refund amount. Returned items must be in their initial condition.<\/p>\n

European returns
\nEuropean customers can use courier company DPD to return packages, including mattresses, at a very low price, usually around 30-40 euro. Request pick up from your door, details at www.dpd.com<\/p>\n

 <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

\n\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Couldn't find what you're looking for? Message us at hello@cottonedshop.com. Where is Cottoned based? Sofia, Bulgaria Are all items handmade? Yes, all items are handmade and made-to-order. Do you make custom products in all shapes and sizes? Yes, we can create any size and shape! How do you ship orders? [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs | Cottoned Shop<\/title>\n<meta name=\"description\" content=\"Read the answers to our most frequently asked questions. If you don't find what you're looking for, don't hesitate to contact us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cottonedshop.com\/fr\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | Cottoned Shop\" \/>\n<meta property=\"og:description\" content=\"Read the answers to our most frequently asked questions. If you don't find what you're looking for, don't hesitate to contact us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cottonedshop.com\/fr\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Cottoned Shop\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-12T10:45:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/cottonedshop.com\\\/faqs\\\/\",\"name\":\"FAQs | Cottoned Shop\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/#website\"},\"datePublished\":\"2016-04-12T06:53:45+00:00\",\"dateModified\":\"2023-12-12T10:45:16+00:00\",\"description\":\"Read the answers to our most frequently asked questions. If you don't find what you're looking for, don't hesitate to contact us.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cottonedshop.com\\\/faqs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cottonedshop.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/#website\",\"url\":\"https:\\\/\\\/cottonedshop.com\\\/\",\"name\":\"Cottoned Shop\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cottonedshop.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/#organization\",\"name\":\"Cottoned\",\"url\":\"https:\\\/\\\/cottonedshop.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cottonedshop.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/cottoned-logo-large.png\",\"contentUrl\":\"https:\\\/\\\/cottonedshop.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/cottoned-logo-large.png\",\"width\":1548,\"height\":1548,\"caption\":\"Cottoned\"},\"image\":{\"@id\":\"https:\\\/\\\/cottonedshop.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQs | Cottoned Shop","description":"Read the answers to our most frequently asked questions. If you don't find what you're looking for, don't hesitate to contact us.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cottonedshop.com\/fr\/faqs\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQs | Cottoned Shop","og_description":"Read the answers to our most frequently asked questions. If you don't find what you're looking for, don't hesitate to contact us.","og_url":"https:\/\/cottonedshop.com\/fr\/faqs\/","og_site_name":"Cottoned Shop","article_modified_time":"2023-12-12T10:45:16+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cottonedshop.com\/faqs\/","url":"https:\/\/cottonedshop.com\/faqs\/","name":"FAQs | Cottoned Shop","isPartOf":{"@id":"https:\/\/cottonedshop.com\/#website"},"datePublished":"2016-04-12T06:53:45+00:00","dateModified":"2023-12-12T10:45:16+00:00","description":"Read the answers to our most frequently asked questions. If you don't find what you're looking for, don't hesitate to contact us.","breadcrumb":{"@id":"https:\/\/cottonedshop.com\/faqs\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cottonedshop.com\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/cottonedshop.com\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cottonedshop.com\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/cottonedshop.com\/#website","url":"https:\/\/cottonedshop.com\/","name":"Boutique en coton","description":"","publisher":{"@id":"https:\/\/cottonedshop.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cottonedshop.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/cottonedshop.com\/#organization","name":"Coton\u00e9","url":"https:\/\/cottonedshop.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/cottonedshop.com\/#\/schema\/logo\/image\/","url":"https:\/\/cottonedshop.com\/wp-content\/uploads\/2021\/02\/cottoned-logo-large.png","contentUrl":"https:\/\/cottonedshop.com\/wp-content\/uploads\/2021\/02\/cottoned-logo-large.png","width":1548,"height":1548,"caption":"Cottoned"},"image":{"@id":"https:\/\/cottonedshop.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/cottonedshop.com\/fr\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cottonedshop.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cottonedshop.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cottonedshop.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cottonedshop.com\/fr\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":0,"href":"https:\/\/cottonedshop.com\/fr\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"wp:attachment":[{"href":"https:\/\/cottonedshop.com\/fr\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}