{"id":65,"date":"2016-04-12T06:53:45","date_gmt":"2016-04-12T06:53:45","guid":{"rendered":"http:\/\/import.getbowtied.com\/merchandiser-v1.1\/?page_id=65"},"modified":"2023-12-12T12:45:16","modified_gmt":"2023-12-12T10:45:16","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/cottonedshop.com\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"
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Couldn\u2019t find what you\u2019re looking for?<\/h4>\n

Env\u00edenos un mensaje a hello@cottonedshop.com<\/a>.<\/p>\n

\u00bfD\u00f3nde tiene su sede Cottoned?<\/h4>\n

Sof\u00eda, Bulgaria<\/p>\n

\u00bfTodos los art\u00edculos est\u00e1n hechos a mano?<\/h4>\n

S\u00ed, todos los art\u00edculos est\u00e1n hechos a mano y por encargo.<\/p>\n

\u00bfFabrican productos a medida de todas las formas y tama\u00f1os?<\/h4>\n

S\u00ed, podemos crear cualquier tama\u00f1o y forma.<\/p>\n

\u00bfC\u00f3mo se env\u00edan los pedidos?<\/h4>\n

Todos los pedidos se enviar\u00e1n a trav\u00e9s del servicio postal b\u00falgaro (a menos que se solicite lo contrario) con la cooperaci\u00f3n de los correos nacionales de su pa\u00eds. Utilizamos correo certificado y los paquetes requieren firma en el momento de la entrega.<\/p>\n

Todos los pa\u00edses se env\u00edan en base DDP (entrega derechos pagados), por lo que los impuestos y aranceles est\u00e1n incluidos en el precio final y usted recibir\u00e1 el paquete en la puerta de su casa, no tendr\u00e1 que despacharlo de aduana.<\/p>\n

\u00bfCu\u00e1l es el plazo de env\u00edo?<\/h4>\n

SHIPPING TIMES ARE NOT GUARANTEED. If you need your items before a certain date, we will need to quote an additional amount for services like UPS, DHL, FedEx, etc. Please be patient, delays are possible, but National Posts are very reliable and we\u2019ve never had a lost package out of the thousands we\u2019ve sent.<\/p>\n

El plazo de entrega est\u00e1ndar para paquetes internacionales es de 2-4 semanas, dependiendo de su ubicaci\u00f3n. El env\u00edo prioritario tiene un coste adicional.
\nAlgunos plazos de entrega aproximados:
\n\u2013 USA mainland (carrier is USPS) \u2013 3 weeks
\n\u2013 USA (Hawaii) \u2013 4-5 weeks
\n\u2013 Canada (Canada post) \u2013 3 weeks
\n\u2013 Australia (Australian post) \u2013 3 weeks
\n\u2013 European Union \u2013 2 weeks
\nLas malas condiciones meteorol\u00f3gicas (especialmente en invierno) y las fiestas nacionales pueden provocar alg\u00fan retraso.<\/p>\n

Seguimiento del paquete<\/h4>\n

Puede realizar el seguimiento de cualquier paquete en www.track-trace.com<\/p>\n

In the first few days to a week, you will see one of the following updates on the tracking \u2013 \u201cPreparing order for shipment\u201d, \u201cProcessed Through Facility\u201d, \u201cInsert item into bag\u201d, \u201cReceive item at office of exchange\u201d.<\/p>\n

Todas estas actualizaciones significan que su paquete ha SALIDO de Bulgaria en la fecha indicada.<\/p>\n

La pr\u00f3xima actualizaci\u00f3n s\u00f3lo estar\u00e1 disponible una vez que el paquete entre en su pa\u00eds, no habr\u00e1 actualizaciones mientras tanto (de 5 a 15 d\u00edas, dependiendo de su pa\u00eds y del tama\u00f1o del pedido).<\/p>\n

Puede ponerse en contacto con nosotros si su paquete no ha entrado en su pa\u00eds en 25-30 d\u00edas. No podemos acelerar la entrega, pero podemos emitir una consulta oficial a Correos para intentar localizar el paquete.<\/p>\n

La p\u00e9rdida de paquetes es extremadamente rara.<\/p>\n

Devoluciones y cambios<\/h4>\n

\u2013 If you are not completely satisfied with your purchase or wish to return an item, please, contact us. All returns must be pre-approved by Cottoned. Custom and used items are not returnable.<\/p>\n

\u2013 If your item arrived as described and without manufacturing defects or mistakes (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), you may request a return for a non-custom item within the first 2 weeks after delivery. Items must be shipped back within 30 days of delivery. Refunds exclude platform and payment fees, and thus can be up to 82% of the order value.<\/p>\n

\u2013 If your item arrives with a manufacturing defect or mistake (listed above) we will make and send a new item or issue a full refund for that item.<\/p>\n

\u00bfPuedo hacer un pedido para regalo?<\/h4>\n

S\u00ed, pero env\u00edenos un mensaje antes de comprar.<\/p>\n

\u00bfPuedo devolver un producto?<\/h4>\n

Si se aprueba la devoluci\u00f3n de su art\u00edculo, declare el valor por debajo de $15, de lo contrario se aplicar\u00e1n impuestos de aduana aunque no se trate de una compra sino de una devoluci\u00f3n. Si se cobran tasas de importaci\u00f3n, se deducir\u00e1n del importe del reembolso. Los art\u00edculos devueltos deben estar en su estado inicial.<\/p>\n

Rendimientos europeos
\nLos clientes europeos pueden utilizar la empresa de mensajer\u00eda DPD para devolver paquetes, incluidos colchones, a un precio muy bajo, que suele rondar los 30-40 euros. Solicite la recogida en la puerta de su casa, detalles en www.dpd.com<\/p>\n

\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

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<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Couldn't find what you're looking for? Message us at hello@cottonedshop.com. Where is Cottoned based? Sofia, Bulgaria Are all items handmade? Yes, all items are handmade and made-to-order. Do you make custom products in all shapes and sizes? Yes, we can create any size and shape! How do you ship orders? [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs | Cottoned Shop<\/title>\n<meta name=\"description\" content=\"Read the answers to our most frequently asked questions. 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