{"id":65,"date":"2016-04-12T06:53:45","date_gmt":"2016-04-12T06:53:45","guid":{"rendered":"http:\/\/import.getbowtied.com\/merchandiser-v1.1\/?page_id=65"},"modified":"2023-12-12T12:45:16","modified_gmt":"2023-12-12T10:45:16","slug":"faqer","status":"publish","type":"page","link":"https:\/\/cottonedshop.com\/da\/faqs\/","title":{"rendered":"Ofte stillede sp\u00f8rgsm\u00e5l"},"content":{"rendered":"
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Couldn’t find what you’re looking for?<\/h4>\n

Send os en besked p\u00e5 hello@cottonedshop.com<\/a>.<\/p>\n

Hvor er Cottoned baseret?<\/h4>\n

Sofia, Bulgarien<\/p>\n

Er alle varer h\u00e5ndlavede?<\/h4>\n

Ja, alle varer er h\u00e5ndlavede og fremstilles p\u00e5 bestilling.<\/p>\n

Laver du specialfremstillede produkter i alle former og st\u00f8rrelser?<\/h4>\n

Ja, vi kan skabe alle st\u00f8rrelser og former!<\/p>\n

How do you ship orders?<\/h4>\n

Alle ordrer vil blive sendt via det bulgarske postv\u00e6sen (medmindre andet \u00f8nskes) i samarbejde med de nationale postv\u00e6sener i dit land. Vi bruger anbefalet post, og pakker kr\u00e6ver en underskrift ved levering.<\/p>\n

All countries are shipped on DDP (delivery duty paid) basis, so taxes and duties are included in the final price and you will receive the package at your door, you will not need to clear it from customs.<\/p>\n

What is the shipping time?<\/h4>\n

LEVERINGSTIDER ER IKKE GARANTERET. Hvis du har brug for dine varer inden en bestemt dato, skal vi tilbyde et ekstra bel\u00f8b for tjenester som UPS, DHL, FedEx osv. V\u00e6r t\u00e5lmodig, forsinkelser er mulige, men National Posts er meget p\u00e5lidelige, og vi har aldrig haft en mistet pakke ud af de tusindvis, vi har sendt.<\/p>\n

Standard delivery time for international packages is 2-4 weeks, depending on your location. Priority shipping is available at an additional cost.
\nSome approximate delivery times:
\n- USA's fastland (transport\u00f8r er USPS) - 3 uger
\n- USA (Hawaii) - 4-5 uger
\n- Canada (Canada post) - 3 uger
\n- Australien (australsk post) - 3 uger
\n- Den Europ\u00e6iske Union - 2 uger
\nD\u00e5rlige vejrforhold (is\u00e6r om vinteren) og nationale helligdage kan f\u00f8re til forsinkelser.<\/p>\n

Tracking your package<\/h4>\n

You can track your any package at www.track-trace.com<\/p>\n

I l\u00f8bet af de f\u00f8rste par dage til en uge vil du se en af f\u00f8lgende opdateringer p\u00e5 sporingen - \"Forbereder ordre til forsendelse\", \"Behandlet gennem facilitet\", \"L\u00e6g varen i posen\", \"Modtag varen p\u00e5 ombytningskontoret\".<\/p>\n

All of these updates mean that your package has LEFT Bulgaria on the shown date.<\/p>\n

The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)<\/p>\n

You may contact us if your package has not entered your country in 25-30 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.<\/p>\n

Lost packages are extremely rare.<\/p>\n

Returns and Exchanges<\/h4>\n

– If you are not completely satisfied with your purchase or wish to return an item, please, contact us. All returns must be pre-approved by Cottoned. Custom and used items are not returnable.<\/p>\n

– If your item arrived as described and without manufacturing defects or mistakes (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), you may request a return for a non-custom item within the first 2 weeks after delivery. Items must be shipped back within 30 days of delivery. Refunds exclude platform and payment fees, and thus can be up to 82% of the order value.<\/p>\n

– If your item arrives with a manufacturing defect or mistake (listed above) we will make and send a new item or issue a full refund for that item.<\/p>\n

Kan jeg bestille som gave?<\/h4>\n

Ja, det kan du, men send os venligst en besked, f\u00f8r du k\u00f8ber.<\/p>\n

Can I return a product?<\/h4>\n

If your item is approved for return, please declare the value at under $15 otherwise customs taxes apply even though this is not a purchase but a return. If import fees are charged, they will be deducted from your refund amount. Returned items must be in their initial condition.<\/p>\n

European returns
\nEuropean customers can use courier company DPD to return packages, including mattresses, at a very low price, usually around 30-40 euro. Request pick up from your door, details at www.dpd.com<\/p>\n

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<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Couldn't find what you're looking for? Message us at hello@cottonedshop.com. Where is Cottoned based? Sofia, Bulgaria Are all items handmade? Yes, all items are handmade and made-to-order. Do you make custom products in all shapes and sizes? Yes, we can create any size and shape! How do you ship orders? [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs | Cottoned Shop<\/title>\n<meta name=\"description\" content=\"Read the answers to our most frequently asked questions. 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